Rinn offers a number of styles for different. We will not be using Sodium any further, and I will not be recommending them to colleagues. XCP-DS Digital Sensor Holders are designed to hold a corded digital sensor during the radiographic process. Our superior sensor cable, OEM replacement connectors, and mad skill on the repair desk equates to a fantastically working, and completely refurbished Dexis. Its one thing to say its not covered, its another to blame the customer. Our Dexis dental x-ray sensor repair technicians are the best in the industry and have repaired 1,000's of broken Dexis digital x-ray sensors for doctors and practices all around the world. I dont disagree that it would take tremendous force, I do however know that my team wouldnt hang 70 lbs from a $10k sensor, and I find it very odd that the refurbed sensor, had previously been repaired at the exact junction. The call was followed up with an email by supervisor Josh saying it would take tremendous pulling force to rip the metal braid. After our unpleasant discussion, Nate tried to transfer me to a supervisor at my request, but the call went to a voicemail. In the end Nate doubled down and said that our office had a history of breaking sensor cables. Sodium holds the position that our team put more than 70lbs of force on the sensor to tear the wire (they say that the wires are tested to 70lbs), and that they werent going to stand by their product. I discussed with Nate extensively that the sensor had been previously repaired at the same spot by them, and they dug in more. When we sent it to them, they claimed that this wasnt under warranty, and they said it would cost $1,700. Within 6 months, the cable disconnected from the sensor where the sensor had been previously repaired (see the plastic patches in the photo). In 2017, we bought a refurbished sensor, and things started to fall apart. I had been recommending them to other dentists that were fed up with poor warranties by Gendex, etc. Likewise, the primary-colored Holders are custom-molded and are compatible ONLY with the DEXIS Platinum Sensor. Previous versions of the Holders, white in color, are compatible ONLY with the Classic Sensor. Theyve fixed 2 of them and we were pleased with the repairs. ‘Classic’ Sensor refers to the original DEXIS Sensor distiguishable by its round dome. Over 5 years, weve had 4 or so break on us, and weve sent them to Sodium. I am the owner of 3 dental offices, and we have 12 active Gendex 700 sensors.
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Alternatively, an intraoral film or a digital sensor may be placed over the suspect area. They are able to work repair damaged sensors that would otherwise be very costly. ments made after exposures at the two locations should be similar. Ill be back in the future!I want to love Sodium. Great response from their management team, and this kind of customer care is a reflection of their dedication to success. Update: Sodium reached out to me, repaired the sensor, and shipped us a new one.